Shipping & Returns

At Isla & Marigold, we lovingly pack and ship your orders from the Sunshine Coast, Queensland.

📦 Shipping

Orders are typically dispatched within 1–3 business days. During busy times or collection launches, please allow a little extra time while we prepare your parcel with care.

We currently offer shipping within Australia and selected international locations.

Please note:
We do not ship to the United States or Canada at this time, due to insurance restrictions. We hope to expand in the future, but for now, orders from these countries will not be accepted.

Estimated delivery times

Australia: Approx. 5–11 business days (depending on location)
International: Varies by country

You’ll receive tracking info via email once your order is on the way. If you haven’t received your dispatch notification within 5 business days, feel free to contact us.

🔁 Returns & Replacements

We want you to feel confident purchasing from Isla & Marigold, so we accept returns on eligible items such as pendants and non-personalised pieces, provided they are returned in original, unworn condition with tags and packaging.

If you’ve changed your mind, we’re happy to offer a refund or exchange on full-priced eligible items. Please contact us within 14 days of receiving your parcel to arrange a return.

To begin a return, email hello@islaandmarigold.com.au with your order number and a brief explanation. If your item is eligible, we’ll send you return instructions. Customers are responsible for return postage on change-of-mind returns.

We do not accept returns for:

Earrings (due to hygiene reasons)
Custom-made or personalised items
Items purchased on sale

If anything arrives faulty, damaged, or incorrect, we’ll make it right. Please contact us within 14 days of receiving your parcel with a short explanation and a clear photo of the item.

If a return is needed for a faulty item, we’ll provide instructions. Customers may initially pay return postage, which will be reimbursed if the item is confirmed as faulty.

If you have any questions at all, just reach out. I’m always happy to help.
🌸 With love,
Alicia x