How much does postage/shipping cost?
For domestic orders-
Shipping to your location will be calculated at checkout. We use real time prices direct from Australia Post. You can choose from regular Parcel Post or Express Post.
FREE regular parcel post with domestic orders of $100 or more. At checkout you have the option to upgrade to express post for a few dollars.
For international orders, postage/shipping charges will be calculated at checkout.
How long will it take to get my order?
All orders are usually dispatched from our HQ in Brisbane, Australia within 1-2 business days. This may take longer during busy sale times.
Please see Australia Post's website for more information regarding delivery times.
What shipping carrier do you use?
All orders are packed packed with care and love and sent via Australia Post with a tracking number. The tracking number will be emailed to you once your order has been dispatched. We kindly ask you to please keep track of your order once it has been dispatched. If you have any concerns please contact us, we will do our best to help resolve the issue at our end, however you may be asked to forward your queries directly to Australia Post.
I am located outside Australia. Do I have to pay taxes and duties?
Each country has it's own import laws regarding taxes and duties. Please contact your local customs office for more information on your country's relevant rules/laws/customs. If any duties or taxes are required to be paid, this is the sole responsibility of the buyer. Isla & Marigold take no responsibility for payment of duties or taxes.
Returns- Gift Boxes
Personalised/customised gift boxes
Unfortunately we don't offer returns on customised gift boxes or items included in customised gift boxes. If something is faulty, please contact email@example.com within 48 hours. Please also include photos of faulty items.
Returns- Other items (not included in gift boxes)
Can I return my full priced item?
Yes you can, if it was purchase at full price (no discounts). If you received something and it's not what you expected, we accept returns (excluding customised giftboxes).
You must contact us at firstname.lastname@example.org within 7 days of receiving your order and the item must be returned to us within 7 days of us approving the return.
Items must be in original, unworn, unused, unwashed condition with all tags attached and packaging. If you choose to return your item, any return postage charges are the responsibility of the buyer and is non-refundable. Isla & Marigold will not take responsibility for return postage costs including if you received free postage on your original order. If a return has been approved, we highly recommend sending your order back to us with a tracking number. This way you can track where your parcel is en-route back to us as we take no responsibility for loss in transit.
What items can't I return?
Due to health and safety reasons we don't accept returns on beauty, bath or self care products that have been opened.
What happens after I return my order?
Once we receive your returned order we will check it to make sure it arrived back to us in original, unworn condition with all tags and packaging. If we are happy with the condition of the item you will be offered one of three options- A refund, exchange or credit note. Please see below for more information and what options are available for different circumstances.
Refund, exchange or credit note?
If requested, a refund will be given on return of full priced items only. Any item purchased on sale or with a discount code will not be refunded. Once we receive the item back and are happy with the condition in which it was returned to us, a refund will be issued via the same method in which you paid. Any original postage/shipping charges will not be refunded.
Please note: Afterpay orders are entitled to refunds, however a 6% processing fee will be automatically deducted from the amount to be refunded.
You may also opt for an exchange (full priced, discounted or sale items). You will need to make sure that you contact us prior to sending your order back as you may be asked to include a pre-paid postage satchel along with your returned item. You can email us at email@example.com
A credit note will be given if this option is preferable. Credit notes will be valid for 1 year from date of issue. The amount credited will be only for the amount paid for the item that was returned to us and will not include any postage/shipping charges. Credit notes issued by Isla & Marigold can only be used on this website and cannot be redeemed at any of our suppliers.
We sincerely apologise if you accidentally received a faulty item. Please contact us at firstname.lastname@example.org within 48 hours of receiving your order to arrange a return. If approved you will need to return your order back to us within 7 days of approval. You will have the option of either a full refund, an exchange or a credit note.
Last updated 7.12.22